The following rules establish the privacy and data security policy of Torris Group S.R.L, especially regarding personal data in accordance with the European Regulation 679/2016 (GDPR). This policy explains how we, Torris Group S.R.L, as the data controller, use any type of personal information that you may provide to us during the use of the website or placing an online order.
Personal information means any type of information that personally identifies you (such as your name, address, or email).
The information provided during registration is used to provide you access to certain parts of the website, such as reusing previously saved addresses, the ability to view past order history, the possibility to receive promotional coupons based on previous orders, and, of course, for issuing fiscal or shipping documents following the sale of products or services.
What data do we process?
Torris Group S.R.L, the company that owns the website http://aquapick.bg/, is the sole owner of the information collected on this site and the sole operator of this data.
We will not sell, rent, or distribute the information to anyone. We collect information from customers to fulfill orders and serve our customers with comprehensive information regarding order status or delivery. Additionally, the collected information is used for creating legal and obligatory documents in relation to state institutions. The minimally mandatory collected information includes: first and last name, shipping address, billing address, phone numbers, and email address. Information about bank cards will not be collected or saved by our website.
The aforementioned data is transmitted for your information and order processing to courier companies, payment processors, email marketing companies, and affiliate marketing companies, all as processors, with signed and active contracts ensuring the confidentiality and security of your data.
We also collect demographic information, IP address, as well as information about the products of interest and your browsing history through cookies such as Google Analytics or similar tools, with the aim of optimizing and improving our customers’ experience.
We will also need information related to your account (email address and password) for you to access your created account later.
How do we collect personal data?
Your personal data is requested during the process of placing orders on our website, but not before obtaining your freely given consent for the collection and processing of this data. Thus, before finalizing an order, we will explicitly ask for your consent to process this data and provide you with the link to additional information that will help you understand the purpose, duration, and rights you have as a customer: http://aquapick.bg/
We also offer our customers the option to subscribe/unsubscribe to our newsletters directly from our page or through a written request to the email address contact@aquapick.ro.
For this, the only information we ask for is your name and email address.
To whom do we communicate personal data?
Your personal data is primarily communicated to state institutions upon issuing the fiscal invoices accompanying the sold products. Also, your name and email address are used for communication purposes and marketing by the email marketing company. Your name, address, and phone number are transmitted to courier companies for product delivery. For the purpose of more accurate information and based on your interest on our website, information about your browsing history is transmitted to marketing and affiliate marketing companies, and personal cookie files are placed for this purpose.
How long do we keep your personal data?
Your personal data is kept for a maximum period of time required by law or needed during our collaboration. Thus, personal data requested when placing orders and creating invoices will be kept for a period of 5 years, as required by the current law. Email addresses and personal accounts will be kept as long as their deletion is not requested, but there are internal procedures for deleting email addresses for inactive accounts and stopping newsletter deliveries to them in case of inactivity. The data collected by cookies for customer profiling has maximum retention periods contractually established with each processor, and they will be deleted as soon as they are no longer used.
How do we protect your data?
When you review your personal information, we provide you with a highly secure server for use. The software of this server encrypts the information you enter before it is transmitted to us. Additionally, we have security procedures covering the storage and disclosure of your information to prevent unauthorized access and to act in accordance with Romanian data protection legislation.
This means that sometimes we may ask you to prove your identity before disclosing certain personal information.
To ensure that your email address and password remain confidential, we recommend not sharing them with anyone. If you choose to receive our newsletter, which will include promotions, latest news about the site, etc., your contact information will be used.
What are your rights and how can they be exercised?
We guarantee the respect of your rights and list below the most important of them, without limiting ourselves only to these and expressing our willingness to solve any issues that may affect your rights regarding personal data:
Right to Information – You can request information about the processing activities of your personal data at any time.
Right of Access to Data – Any such request can be made via email to the address contact@aquapick.ro.
Right to Rectification – You can request free rectification of personal data considered to be incorrect or incomplete.
Right to Erasure (“Right to be Forgotten”) – You can request the erasure of personal data at any time, as long as it is not legally required.
Right to Restriction of Processing – You can request the restriction of processing if you consider the data to be incorrect or inaccurate.
Right to Object – You can object to data processing based on our legitimate interest.
Right to Data Portability – You can receive the personal data you provided to us or request that this data be transmitted to another controller or processor.
Right to Withdraw Consent – Previously given consent can be withdrawn at any time. The withdrawal of consent will only affect future processing, and previous processing remains valid.
Additional Rights related to Automated Decision Making – You can request and obtain human intervention in this processing, express your own point of view, and contest the decision.
Right to Lodge a Complaint – You can file a complaint regarding the processing of personal data with the National Authority for the Supervision of Personal Data Processing.
Right to Legal Recourse – You have the right to address the courts.
Cookie Policy
A cookie is information stored on your computer by your internet browser. Upon revisiting this site, our server will recognize this cookie, providing us with information about your last visit. Most browsers automatically accept these cookies, but you can usually modify your browser settings to avoid this automatic acceptance. If you choose not to use cookies, you may not be able to use all features and functionalities of our site.
How can I unsubscribe or modify my personal information?
At any time, you can modify or delete the information you provided to us through our website. If you do not want to receive certain information or if you want to modify your personal data in our possession, please send an email to: contact@aquapick.ro
You can also use the account update page, which allows you to update your personal information at any time and/or request the deletion of your information from our database. This allows us to maintain accurate and up-to-date information about you.
To maintain our website and ensure its proper functionality, http://aquapick.bg/ uses the technology generally known as “cookies”. Cookies are small files that we send to your computer and can access later. These can be temporary or permanent and use technologies like JavaScript or Flash. Thanks to cookies on our site, you can search easily, and we can show you relevant results. The cookies on the site http://aquapick.bg/ show us what interests you and other visitors, helping us improve its use.
The most common cookies are as follows:
Necessary Cookies – These are necessary to ensure that the website functions effectively from a technical perspective.
Functional Cookies – These help improve the experience by remembering your choices.
Performance Cookies – These cookies are used to measure how customers navigate our website and determine our performance.
Redirect Cookies – These cookies help http://aquapick.bg/ place advertisements on other web pages that the customer visits or avoid placing ads for a customer who already knows Torris Group S.R.L. Check with the local digital/marketing team how these cookies are used in detail.
Cookies stored on your computer can be accessed when you visit our website or open an email we send you. If you want to delete cookies that are already on your computer, consult your browser’s instructions by clicking “Help” in the same browser menu.
http://aquapick.bg/ only processes cookies with your consent. To withdraw or agree to the use of cookies, adjust the appropriate settings in your browser. However, some features of our site may not function without cookies. By requesting this consent, we will present the purpose for which this type of information about you will be processed and inform you of your rights.
Do Cookies Contain Personal Data?
Cookies or similar technologies themselves do not require personal information to be used and, in many cases, do not personally identify internet users. However, there are situations when personal data can be collected through the use of cookies to facilitate certain user functionalities or to provide the user with a tailored experience. Such data is encrypted in a way that prevents unauthorized access.
Changes to Our Privacy Policy
We will inform you of any changes to our privacy policy that may affect how we use the information you provide. However, we encourage users to be responsible for the privacy of personal data and to periodically check the rules stipulated by this policy to update their preferences.
Feedback and Complaints
We are happy to receive your questions and recommendations regarding the privacy, functionality, or design aspects of our website. If you have such comments or if you wish to file a complaint about how we use your personal data, please send an email to: contact@aquapick.ro
